Water and Sewer


Hopkinton Water & Sewer Department


Current System Status:
      YELLOW
Click here for System Status explanation.  This does not include PFAS.       

Update 3/15/2024

The Water Department has finished the first phase of hydrant flushing. The second phase will begin Monday and is expected to last to mid-to late week, in the Springwood development area. The flushing will take place 9AM-2PM.  Please note that this flushing program requires water flow direction to be changed and could cause temporary issues in other parts of town as well. During flushing discolored water and a decrease in water pressure may occur. Due to the amount of sediment scoured from the pipes, it could take several hours for the water to clear after daily flushing. The discoloration is caused by the mineral deposits that are naturally in the water and the water is safe to use.  Please make arrangements to minimize your water use during this time period to avoid drawing mineral deposits into your water service. Please check your water before using it and avoid doing laundry, dishes and other uses during that time. It is very important that all customers check their water before washing clothes to avoid rust discoloration.

This discoloration should only last a day or two while flushing in your immediate area. If you experience brown discolored water, the Water Department recommends you flush with cold water, preferably with an outside garden hose, until your water runs clear. For more information, visit the Water Department's website at: www.hopkintonma.gov/departments/department_of_public_works/water_and_sewer/index.php

Thank you for your cooperation and patience with this important project.


GENERAL INFORMATION

The mission of the Water Department is to provide the Town of Hopkinton and its citizens with a safe drinking water supply, water for fire protection, and an adequate supply of water for their essential daily needs. The Water Department protects current sources and manages existing supplies while pursuing additional water sources to meet demands.  The mission of the Sewer Department is to provide the Town of Hopkinton and its citizens with reliable wastewater services protective of health and the environment.    The Water & Sewer Department aims to react in a timely, professional manner to all inquires, problems, and requests of the citizens and officials of the Town of Hopkinton. 
Our goal is to provide the best potable water supply to our customers.

Business hours:
8:00AM to 3:00PM
For emergencies after hours, please call the Fire and Police Dispatch at (508) 497-3401.

To view important water and sewer notices, including current issues and emergencies, you can see those updates here:  Water & Sewer Notices Group
Sign up to receive notices via email.

PFAS

Current PFAS Status    RED              

Quick Links

water quality reports

Additional Resources & Links

FREQUENTLY ASKED QUESTIONS

Is the water safe to drink?

Is fluoride added to the water?

How can I find out my current water-sewer bill balance?

Why is the the water discolored?

Why does my water have a yellow tinge and why does my sink, toilets and dishwasher have and orange/brown stain?

Why does my water have a white, milky look?

I have just received my water bill, why is it higher than normal? My meter must be wrong.

I have recently moved to town and have not received a water bill. Will I get one?

I have low pressure what can I do?

Is there lead in the water?

I am going to be moving, what do I need to do?