Communications (Dispatch)

Contact Information

Business: (508) 497-3401

Call 911 when someone needs help right away because of an injury or an immediate danger. For example, call 911 if:

  • there's a fire
  • someone has passed out
  • someone suddenly seems very sick and is having a hard time speaking or breathing or turns blue
  • someone is choking
  • you see a crime happening, like a break-in
  • you are in or see a serious car accident
The purpose of the Hopkinton Public Safety Communications Department is to be the vital link between the community and public safety responders.  The dispatchers work tirelessly behind the scenes to help make Hopkinton a safe community.  

Regional Emergency Communications Center (RECC)

Hopkinton is researching the feasibility of regionalizing emergency dispatch operations. Hopkinton has posted the final report of the feasibility study, conducted by the third party Edward J. Collins Jr. Center for Public Management at UMass Boston, which was shared at the Sept. 20, 2022 Hopkinton Select Board meeting

RECC Press Release that was shared on Dec. 12, 2022.  

Hopkinton hosted Office Hours for live questions and answers on 1/3/23 at 3pm, at Town Hall and A video recording of the 1/3/23 Office Hours session is available.

Hopkinton hosted a Public Information Session on 1/4/23 at 6pm, at the Senior Center
where this RECC presentation was shared, along with an option for questions and answers.  
A video recording of the 1/4/23 Public Information Session is available.  

The latest version of the Intermunicipal Agreement (dated 2/9/2023), to be reviewed by the Select Board at its February 14, 2023 meeting, is now available.  

Previous drafts of the IMA, as well as other documents related to the RECC, can be found here.  

To provide comments or feedback related to the potential RECC Project, you may email:

Hopkinton has received questions from 'Resident 1' - and we are posting those questions along with the Town's answers here for reference.  

Hopkinton has received questions from 'Resident 2' - and we are posting those questions along with the Town's answers here for reference.  

Metrics from calendar year 2021:

Total incidents logged: 16,956
Calls received via the 911 system: 3,307
911 calls from cellular phones: 66%
911 calls from landline phones: 34%
Average answer time: 3 seconds
Average call duration: 1 minutes, 56 seconds